Frequently Asked Questions

You qualify by purchasing an eligible set of Michelin Tires from an authorized dealer during the promotional period and submitting online by the deadline. Product lines and quantity requirements vary by promotion, so always review the specific offer details at https://www.michelinman.com/deals-promotions-and-rebates or confirm with your dealer.

Rewards are issued either as a prepaid Visa Reward Card (mailed) or a Visa Virtual Account (emailed). You can choose your preferred option during submission. Virtual Accounts are typically delivered 5–14 days faster than mailed cards.

It depends on the promotion. Some offers allow purchases from authorized online retailers, while others require in-store purchases from participating dealers. Please review the promotion terms or contact customer support to confirm eligibility.

In most cases, only one reward offer may be applied per qualifying product purchase. Manufacturer rewards may sometimes be combined with dealer incentives—check with your dealer for details.

Commercial vehicle tire rebates are managed through separate programs and may have different rules. Please review the promotion details or contact our commercial sales team at https://business.michelinman.com/contact-us for business rebate options.

If you return qualifying tires after your reward has been issued, you may be required to repay the reward amount. Always check the dealer’s return policy before making a return.

All rewards are submitted online and require access to a valid email address. Online submission offers faster processing and real-time tracking. A valid receipt showing the purchase of qualifying tires within the promotional period is required.

Yes. Multiple submissions are allowed as long as each reward meets promotion requirements, and each purchase appears on a separate invoice. Some promotions may limit the number of rewards per household.

You’ll need a clear copy of your sales receipt or invoice showing: Purchase Date, Dealer name and location, and Tire brand, tire line, price, and quantity.

Contact the dealer where you made your tire purchase to request a duplicate receipt. Without valid proof of purchase, we’re unable to process a reward.

You must submit your reward by the submission deadline (typically, within 15 - 30 days after the promotion sales period ends). We apologize, late submissions will not be honored. Promotion dates and submission deadlines can vary, so please visit https://www.michelinman.com/deals-promotions-and-rebates regularly for current offers.

With an account: Log in and visit My Rewards on your dashboard. Guest submission: Use your unique submission reference number under Track Redemption. You'll also receive email updates as your status changes.

You’ll receive an email explaining the reason. Common issues include missing documentation, non-qualifying tires, or purchases outside the promotion period. If eligible, you may resubmit with corrected information.

Support is available Monday–Friday, 8 AM–8 PM ET via phone, email, or our website contact form. Have your submission reference number ready for faster service.

Please allow 6–8 weeks for processing after your online submission. You’ll receive email notifications with updates on the status of your reward throughout the process. Delivery time varies based on the reward type you choose. Visa Virtual Account: Typically delivered by email faster once your submission is approved. Visa Reward Card (mailed): May take additional time due to postal delivery.

You can use your card as credit (sign) or debit (enter PIN) at a point of sale. During card activation, you will create a PIN. Purchases are deducted from your available balance. Virtual Accounts can be used anywhere Visa debit is accepted online.

No. This is a prepaid Visa Reward Card, not a credit card. You can only spend up to the available balance loaded on the card. Use of the Reward Card does not enroll you in any programs.

Activate online at www.tirerewardcenter.com/rewardcard or call the phone number on the back of your card. Virtual Accounts can be activated online or by phone using your 16-digit card number and ZIP code.

Tell the cashier your exact balance and ask to split the payment. Some merchants may not allow split transactions, so confirm before paying.

Yes. The expiration date (typically 6-months) appears on the front of the card or in your virtual account email. Once expired, funds are no longer available and the card or virtual account cannot be reissued.

Yes. Refer to the Cardholder Agreement included with your Reward Card for a full fee schedule and how to avoid fees.

Yes, but be aware of temporary authorization holds, ensure your balance can cover these holds: Restaurants: Up to 20% may be added for tips. Gas Stations: A temporary hold may exceed the purchase amount.

No. Reward Cards and Virtual Accounts cannot be used at ATMs.

Common reasons include: Card not activated, Insufficient balance, Temporary authorization holds, or Expired card.

Check online or call the automated number on the back of your card. Virtual Account balances are also available through the link in your email. Phone balance inquiries may be subject to fees.

Call the customer service number on the back of your card as soon as possible for assistance.

To activate your virtual account, visit www.tirerewardcenter.com/rewardcard or call 1-855-816-9827 and follow the prompts. You'll need to enter your 16-digit Account Number and Zip code to complete activation.

Once activated, you can use your Virtual Account for online purchases anywhere Visa debit is accepted.

Your Virtual Account number, CVV, and expiration date are available in the Manage Cards section after accessing your Virtual Account from the email link.

No. Virtual Accounts cannot be used for cash withdrawals.

No. Reward Cards and Virtual Accounts cannot be reloaded.

This usually means the purchase amount exceeds your available balance, the billing information does not match the information on the Virtual Account, or the merchant doesn’t allow split payments.

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